Return policy

our Return policy

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Door Frame Timber Melbourne
What personal data we collect and why we collect it
Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms
Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics
Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

At Melbourne Timber, please note that custom products or items cut to size cannot be returned or refunded. This policy ensures that each customized order meets your exact requirements and cannot be resold. We advise reviewing your order carefully before confirming the purchase. If you have any questions, our customer support team is here to assist you. Your understanding of this policy is greatly appreciated.

Important Considerations:

1. Change of Mind/Wrong Purchase: We kindly ask that you choose and purchase products carefully and to your specific dimensions, as returns due to change of mind or incorrect purchases will not be accepted for refunds, credits, or exchanges.

2. Return Shipping: The customer is responsible for covering the cost of return shipping and ensuring the item reaches us safely.

3. Restocking Fee : A 20% restocking fee may apply in the scenario where Melbourne Timber have agreed to accept a return.

*Please note that Melbourne Timber Supplies reserves the right to change this policy without notice at any time. If you have any questions ot concerns please get in touch via email on sales@melbournetimber.com.au.

Door Frame Timber Melbourne

WHAT IS OUR RETURN POLICY?

You can return the product(s) within 7 days of purchase provided they are free from post-delivery damage & in actual sold condition! otherwise, no questions asked.

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